Frequently Asked Questions

Answers to common questions about CGMs, braces, and mobility products—covering usage, coverage, and support.

Frequently Asked Questions

How does a CGM device work?

A Continuous Glucose Monitor tracks glucose levels in real time through a small sensor placed under the skin, helping patients manage diabetes more accurately.

What's the difference between Dexcom and Libre?

Dexcom and Libre both monitor glucose levels, but Dexcom offers real-time alerts and continuous streaming, while Libre requires manual scanning to read data.

Am I eligible for insurance-covered CGMs?

Yes, if you have a qualifying diagnosis like Type 1 or Type 2 diabetes and meet certain monitoring requirements, most insurance plans will cover a CGM.

How often do I replace my sensor?

Most CGM sensors need to be replaced every 7 to 14 days, depending on the brand and your physician’s recommendation.

Does MedQ help with paperwork for CGM approval?

Yes, MedQ works directly with your doctor and insurance provider to handle documentation and speed up approval.

Can I use a smartphone app with my CGM?

Yes, most CGMs are compatible with iOS and Android apps that display your readings, trends, and alerts in real time.

Is training required to use the device?

Basic training is recommended, and MedQ provides easy-to-follow guides and customer support to help you use your CGM confidently.

Continuous Glucose Monitors

Answers to common questions about using and qualifying for glucose monitors.

Which brace is best for back pain?

Back braces with lumbar support are ideal for pain relief. MedQ offers various sizes and styles depending on the severity and area of discomfort.

Are braces covered by Medicare?

Yes, orthopedic braces are generally covered under Medicare and other insurance with a valid prescription from your healthcare provider.

How do I measure myself for a brace?

Each product includes a sizing guide. Measure the specific body area (waist, knee, etc.) using a tape measure and refer to our chart or call for help.

Can I wear my brace while exercising?

Yes, many braces are designed for use during physical activity, but always check with your physician or physical therapist first.

How do I clean and maintain the brace?

Most braces can be hand washed with mild soap and air dried. Avoid high heat or machine drying, which may damage materials.

What if my brace feels too tight or loose?

Improper fit may reduce effectiveness. Contact MedQ for a refit or replacement if your brace does not feel secure and comfortable.

When should I replace an orthopedic brace?

Braces should be replaced when they lose elasticity, become damaged, or are no longer offering proper support.

Orthopedic Braces

Helpful info on choosing, fitting, and maintaining orthopedic braces.

What's the best mobility aid for indoor use?

Lightweight rollators or walkers with non-marking wheels are ideal for smooth indoor surfaces and ease of movement.

Do you offer wheelchairs or just walkers?

MedQ offers a wide range of mobility products, including walkers, rollators, and manual wheelchairs to suit various needs.

Is a doctor's prescription required for mobility products?

Yes, for insurance coverage, a prescription is typically needed. MedQ helps coordinate this with your physician.

Does insurance cover rollators or canes?

Yes, most insurance plans including Medicare cover mobility aids with appropriate documentation and medical necessity.

How long does it take for delivery?

Most approved orders ship within 2–3 business days, depending on your location and product availability.

What if the aid doesn't fit me properly?

If the mobility aid is uncomfortable or unstable, contact our support team for adjustments or replacement.

Are your mobility aids foldable for travel?

Yes, many of our walkers and wheelchairs are lightweight and foldable, making them easy to transport and store.

Mobility Aids

Quick guidance on mobility aids and what’s covered by insurance.

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Frequently Asked Questions